F Gun
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It was a helpful application. But since it last update, we got to use BCA ID which I can't create one, it just stuck on first page. SMS more than 5x and still trouble. Then.... It said the ID is not available. After change the ID, it said I have to go to ATM to register. What a very hard way to use your services. Why we need to go to ATM if you are offering phone service? Please don't update the apps until they fix it.
3 people found this review helpful
PT Bank Central Asia Tbk.
May 1, 2024
Mohon maaf atas ketidaknyamanan Bapak/Ibu, untuk kendala tersebut mohon dapat menginformasikan detail gambar kendala yang dialami ke layanan Twitter @HaloBCA atau Email halobca@bca.co.id atau Halo BCA Chat: akses melalui www.bca.co.id atau WhatsApp BCA 08111500998 agar dibantu lebih lanjut.
Stephen Thio
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Already signed up and need log in. When it was asked for an OTP (sms verification) and whenever it failed due to internet error or system, it charged to the user for the OTP FEE each time failed. it's outrageous.., when a large bank have a lot of redundant apps and most of them unstable caused user need to paid OTP fee (verfication charge via SMS) when actually the error is in the system. Imagine failed 5 to 10x lol, please be more considerate to your own user.
1 person found this review helpful
PT Bank Central Asia Tbk.
May 10, 2024
Mohon maaf atas ketidaknyamanan Bapak/Ibu, jika yang dimaksud terkait kode OTP yang belum diterima, mohon memastikan ketersediaan pulsa, koneksi stabil dan nomor HP aktif dan sesuai serta dipastikan tidak ada kendala pada perangkat dalam penerimaan OTP.
Vivian Silvi
Works perfectly fine for me. CS was being so helpful as usual. Even though the app connection isn't really good, I could still hear the CS voice clearly. Thank you, BCA, for always giving the best for your customers.
PT Bank Central Asia Tbk.
April 21, 2024
Thank you for the review. Hopefully the BCA mobile application will make your banking transactions easier.